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Shipping and Return Policy

SHIPPING DETAILS

All shipped items include:

  • Special Congress Jewelers Packaging
  • Double Inspection Packaging
  • Full Insurance Value
  • Adult Signature Required (except on UPS Ground Shipments less than $500 value)

Standard Shipping Options:

  • Orders $250 and up will have FREE UPS Ground shipping
  • Orders less than $250 UPS Ground shipping will be $15

Other Shipping Options:

  • UPS 2nd Day with Signature - $40
  • UPS Overnight with Signature - $100
  • Post Office Overnight with Signature - $60
  • Post Office Regular Priority Mail - $25

REFUNDS, CREDITS AND EXCHANGES:

  • Merchandise should be in new and resalable condition. All products should be brought back within 30 days of purchase in the original packaging, with all accessories, manuals, booklets and the corresponding packing materials in impeccable condition.
  • Each product should be present with the Original Sales Receipt within 30 days of purchase.
  • All refunds will be in same format as the payment used. All cash payments will be paid by a refund check to be mailed within 15 business days.
  • Special orders, custom sized jewelry, products missing the original sales receipt, or products not in perfect resalable condition are non-refundable and non-exchangeable.
  • Layaways will be held up to six months with a substantial payment due each month. Merchandise will be returned to stock if payment criteria is not met.
  • After 30 days an in-store credit will be considered if merchandise is in perfect resalable condition accompanied by all accessories, manuals, booklets and documents.
  • All store credits must be redeemed within one year from the date of original credit.